2023 Customer Satisfaction Results are In!
As a growing company, and one who listens intently to customer feedback, we are thrilled to share the feedback from our 2023 customer satisfaction survey. The impact our pieces have on your businesses is exactly why we love what we do.
As a growing company, and one who listens intently to customer feedback, we launched the 2023 Customer Satisfaction Survey a few weeks ago. Thank you to everyone who participated and was a new customer last year.
Our survey was completed by 417 salon owners.
215 lash services as main service.
107 brow/PMU as main service.
76 had skin/facials as their main service.
19 had "other" as their main service.
+78% of customers did not get swatches prior to ordering
+100% of customers thought their bed colour was either exactly as anticipated or slightly different but still thrilled.
+98% of customers said both them and their clients are much more comfortable during service
+93% of customers said their revenue has increased since bringing on Plush + Oak beds
(17% no increase)
(54% 10-25% increase)
(20% 25-45% increase)
9% 46-100% increase)
+87% of customers said Plush + Oak beds helped with increased client attraction
+94% of customers said Plush + Oak helped with client retention
+81% of customers said they saw an increase in positive reviews for their salon after getting Plush + Oak beds
+68% of customers said their instagram following increased after posting photos and videos of their salon with Plush + Oak beds
Thank you for allowing us to play a part in your continued growth and success!