Customer Service

We offer two choices for flexible payment options.

1. Klarna Pay in 4 Program
2. 50% Production Deposit Program

To utilize Kalrna, simply select Klarna as your payment method at checkout. You will be rerouted to the Klarna website to undergo a credit check, and will be presented with options for financing upon their approval.

To utilize the Production Deposit program, select "deposit" on the product page when adding to cart. This program allows your order to be manufactured right away with only 50% down. Once the order is completed, you will be charged the remaining balance prior to shipping.

We have two speeds of manufacturing available to our customers for large furniture items.

1. Standard Manufacturing
Standard production is 6-8 weeks once order is placed.

2. Rush Orders
All furniture items can be upgraded to a Rush Order for an additional charge per bed. This speeds up production to 3-4 weeks.

For shipping and transit times, all orders once they have left our warehouse take 7-10 days to reach your location via LTL Freight delivery.

Yes we do. For orders of 3 or more beds please use code PLUSHOAKENTERPRISE at checkout for 10% off your order.

For orders of 10 or more beds, please contact us for package pricing.

Once your order has left our warehouse you will be provided with a tracking number which can be tracked on the friehgt company's website directly. Once your order has reached your city, you will be contacted via telephone to set up a delivery appointment on a day of your choosing.

Our large furniture items are shipped via LTL freight which is considered curbside delivery. Your order will be delivered and unloaded to the exterior of your building. If you require assistance bringing it inside we recommend utilizing a friend or staff, or hiring additional assistance on Task Rabbit for an hourly rate.

All Plush + Oak large furniture items are made to order and are considered a custom purchase which cannot be returned once delivered.

If you need to cancel an order after it has been placed please see our timeframes:

Within 48h of order being placed - full refund
48h-7 days of order being placed - full refund minus a 50% restocking fee
After 7 days: No cancellations

Accessories can be returned within 30 days of purchase in original packaging, and new condition.

If you receive your order, and need to adjust the leg height of your bed simply order new legs from our website, and once they arrive ship the original legs back to us for a full refund. Ensure that your return package has your order number visible for a seamless refund process.

If you need to change your shipping or delivery address, please contact us. Changes can be made easily and without charge if the shipment has not left our warehouse yet. If a shipment is in transit, additional charges will apply to any address changes.

Yes! We encourage all customers to order swatch samples so they can see them in person and try them with the lighting and other tonalities within their salon space. We offer swatches complimentary so you can see and feel the quality difference Plush + Oak offers.

We warranty all of our products for 12 months including: Frame, suspension systems, motors, stitching, and seams. Please see our full warranty program here.