Once your bed is ready we will send an email with tracking information to you. For updates about your order prior to shipping please email our production team at info@plushandoak.com

All Plush + Oak beds are made to order and require freight shipping. Please be advised that any returns are at the expense of the customer.

Plush + Oak beds are all made to order to your specifications. If you need to cancel an order, there are timeframes in which to do so.
If cancelled within 24 hours - full refund.
If cancelled within 1 week - full refund less a 25% restocking fee.
If cancelled afer 1 week - 3 weeks - full refund less a 50% restocking fee.
After 3 weeks - no refunds.

You will receive an order conformation to your email account on file.

None of our items are available immediately as they are all custom. Lash beds take 6-8 weeks to manufacture. Accessories take 2-3 weeks to manufacture. You will receive updates along the way on your order status: order placed, in production, preparing to ship, in transit, and delivered.

Items ship seperately, however only one shipping charge is applied and there are no additional fees.

Plush + Oak customers can choose from two delivery methods.
1. Freight shipping - this gets the beds to your location and you are resposible for bringing inside.
2. White glove delivery service where the beds will be brought into your location for you.

We do not currently offer overseas shipping as a company. However, if you'd like to arrange your own freight shipping overseas please email us and we can put you in contact with our international shipping company.

Yes! If ordering more than 3 beds in a single order, use code PLUSHOAKENTERPRISE for 10% off your entire order

All items ship from Canada. Plush + Oak covers all import and border fees so you will never receive additional charges on your order. All pricing is in USD.

Unfortunately, we are unable to ship furniture items to Canadian postal codes with the following prefixes: A0P, A0R, G0G, J0M, X0A, X0B, X0C, X0G, Y0B, X0E and Y0A. We are also unable to ship furniture, oversized items or items sent directly from vendors to a PO box.

An additional charge will appear on your order confirmation noting all applicable combined federal and provincial sales tax rates based upon the location to which the order is being shipped. Alberta, British Columbia, Manitoba, Quebec and Saskatchewan have 5% GST (Goods & Services Tax) added to all orders.

The following provinces have PST (Provincial Sales Tax) added to all orders: British Columbia (7% PST), Manitoba (8% PST), and Saskatchewan (6% PST). New Brunswick, Newfoundland, Nova Scotia and Prince Edward Island have 15% HST (Harmonized Sales Tax) added to all orders. Ontario has 13% HST (Harmonized Sales Tax) added to all orders. Quebec has 9.975% QST (Quebec Sales Tax) added to all orders.

There are no additional fees for borders or import fees as Plush + Oak pays these for you.

At Plush + Oak, we strive to deliver your purchase with excellent service, every time. You will be charged delivery fees based on your location. All delivery fees are pulled live at checkout, and customers can choose which timeframe and rates fit their budget best. 

It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Beds are 31" wide and 75" long and fit through standard doorways. It is the customers responsibility to ensure items will fit at the time of delivery.

An authorized individual must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.

In the event of any flaws or damages noted at the time of delivery, P+O will replace the item or schedule a furniture repair team or service technician to repair the issue at no charge to you. Contact us directly for more information.

Customers are responsible for moving Lash Beds into their salon space unless white glove delivery is selected. Each bed comes preassembled and only requires the legs to be screwed in.

We ship only to the U.S., Canada and APO, FPO and DPO addresses. We do not ship to the U.S. Territories, including Guam, Puerto Rico and the U.S. Virgin Islands. However, international clients can have orders delivered to a freight forwarder of their choice located within the U.S. or Canada if they wish to arrange it personally.